Gray Line Charter Bus Policy

CONTRACT ACCEPTANCE

A written quotation does not guarantee availability. To reserve a vehicle, a charter contract must be issued by Schmitty & Sons Transportation personnel, signed by client and returned to Schmitty & Sons personnel. Please double check accuracy of charter details and make corrections as required before returning.

CONFIRMATION

Charters must be confirmed 7 days before departure.This includes confirming final pickup /drop-off locations, times, and vehicle requirements. If you will be unavailable by phone or email before travel, please contact us 7 days prior to confirm your charter. Please be prepared to provide the name and cell phone number of the primary onboard contact during trip. Confirmation ensures accurate scheduling and allows us time to prepare for your charter with final details.

PAYMENT

For charter bookings beyond 30 days of scheduled departure, we will require 50 percent of the contracted rate to be paid 30 days prior to the trip. The remaining 50 percent of the contracted rate is to be paid 10 days prior to the trip. If you book within 30 days of the scheduled departure, no down payment will be due but complete payment is due prior to the date of the trip unless demed billable by our accounting department.

PRICING

Pricing is calculated per final itinerary, deviations from itinerary in mileage or driver labor hours may result in a difference in quoted price

CANCELLATION

Cancellation of trip deadline is seven days (7 Days) prior to trip date to avoid any cancellation charges. This policy does not include trips cancellations due to weather.

INSURANCE & W-9

We carry a $15 million liability insurance coverage to protect our guests, employees and the public. Contact us to request an insurance certificate or our corporation’s W-9.

ITINERARY

A complete and accurate final itinerary is due at least 7 days prior to departure. Final itinerary should include exact physical addresses and phone numbers for each stop, as well as all times.

DRIVER RESTRICTIONS

By law, drivers may not drive more than 10 hours during any 15 hours on duty without an 8 hour off duty period. During off duty periods, the coach shall not be occupied by passengers. If itinerary requires more than one driver, additional drivers may be employed onboard or exchanged en route for an additional charge.

DRIVER LODGING

The group is responsible for individual hotel rooms for drivers on overnight trips. Overnight accommodations should be made at same hotel as charter group if possible (with motorcoach parking). If the group is not staying in a hotel, or in any other case where the group & driver are not in the same place for overnight stays, hotel rooms will be at the responsibility of  Schmitty & Sons Transportation at an additional charge unless indicated.

GRATUITY

Customary gratuity ranges from $1 to $2 per person or 10-20 percent of the total charter trip. Gratuities are not included in charter price unless otherwise noted. By request, we can add gratuity on to charter total and will be passed in full to the coach operator or escort for your charter.

FOOD & DRINKS

We request that all drinks brought on to our motor coaches be screw-top containers and we ask that our customers try to prevent from bringing glass onto the vehicle for safety concerns. Please use the waste baskets provided in the coach for your garbage.

SMOKING & ALCOHOL

At no time is smoking of any type permitted aboard any Schmitty & Sons Transportation motor coach. A stop can be made as requested by group leader at any time for smoking. Alcohol is permitted on our vehicles & may be subject to a fee of $75 cleaning fee.

DAMAGE & CLEANING FEES

Damages to coaches inflicted by charter group will be billed at book repair value to contracting group. Excessive cleaning required by irregular use of coach interiors will be billed up to an additional fee per vehicle cleaned. Contracting person is responsible to pay any damages.

LOST ITEMS

Please make sure you have all of your items off of the coach at the end of your trip. Schmitty & Sons Transportation is not responsible for any items left on the coach. Schmitty & Sons Transportation does have a lost & found so you may call our office in the event of a lost item. If we do recover your item we will be happy to work with you on getting the item back.

OVERALL COMMENTS

Schmitty & Sons Transportation will do everything we can to ensure you that we will do our best to accommodate your group right down to the very last detail. This will make sure that when you do business with us, you will be doing it with style, class & luxury. We at Schmitty & Sons Transportation want to make sure to exceed your travel expectations.